Shipping policy

General Shipping

Our standard rate of shipping is 5 pounds however, you will receive free shipping if your cart exceeds $45. 

Many of our items are shipped directly from the UK, while others may be shipped internationally, in some cases directly from our suppliers.  Shipping times vary; we aim to process and ship your order within 3-5 working days, and delivery can be 7-20 working days if shipped to UK or US, or normally between 20-28 working days if shipped internationally.  

Some items may take longer if shipped internationally, depending on various factors, such as which postage service/company is being used, and any potential delays with customs. If you have any questions, or if you are experiencing any unexpected delays in receiving your order, please contact us for assistance.


Shipping Delays / Problems

Occasionally, there may be an issue or a problem with shipping, which is unfortunately out of our control and comes down to the individual shipping service used, and any possible security/customs hold-up's.  If your item has not arrived in the time specified above, please Contact our Support Team at " who will be able to assist you further.

Please take note, refunds will not be awarded due to the fact that shipping may take a long time, once the product has been shipped. Refunds are not available unless the product itself is damaged upon receiving it, in this case, the product will be asked to be returned and upon inspection, if we believe the product was, in fact, faulty, a refund will then be awarded.

Customs / FEES

We are not in any way responsible for any  FEES that are required to be paid to Customs because you have been made aware of this we are not entitled to issue refunds because of this!